WedPage is a digital product. It is delivered in full, instantly, the moment your payment is confirmed — there is nothing to ship, nothing to return, and nothing we can take back. This policy follows from that.
The short version
Once delivered, a purchase is final. We do not offer change-of-mind refunds. Where the law gives you a right we cannot sign away, that right still stands and this policy does not touch it.
If your payment went through and you did not get what you paid for, you get all of it back. Every time, whenever you notice.
1. Purchases are final once delivered
Templates, plans, add-on features and seats unlock the instant payment is confirmed. From that moment the purchase is not refundable — including if you change your mind, choose a different palette, postpone the wedding, or stop using the service.
This applies except where the law says otherwise. Indian consumer law gives you rights that no policy can remove, and where one of those applies it wins over anything written here.
Please use the free live demo of every template before you buy. Each palette can be opened and walked through in full, on your own phone, without an account. That is deliberately there so nothing about what you are buying is a surprise.
2. When we do refund
These are not exceptions we grant as a favour. They are cases where you paid and did not receive what you paid for, and no policy can sign that away.
| Situation | Refund |
|---|---|
| You were charged twice for the same purchase | 100% of the duplicate |
| Payment succeeded but the purchase never unlocked, and we cannot deliver it | 100% |
| A custom domain you ordered could not be registered | 100% of the domain fee |
| A feature you paid for is withdrawn by us before your wedding | Pro-rata, or a like-for-like replacement, your choice |
| A payment you did not authorise | 100%, once verified |
Nothing in this policy limits any right you have under applicable consumer law.
3. Custom domains
A domain is registered in your name at the registrar the moment you order it, and registrars do not reverse registrations. Domain fees are not refundable once the domain is registered. If registration fails, you are refunded in full automatically.
4. Cancelling
You can stop using WedPage at any time and close your account from your dashboard. A wedding purchase is one-time, not a subscription, so there is nothing recurring to cancel and nothing further will be charged. Closing an account does not produce a refund of what has already been delivered.
5. How to ask
- Email support@wedpage.in from the address on the account, with the payment reference and what went wrong.
- We acknowledge within 2 working days.
- We decide and tell you within 7 working days.
- Approved refunds go to the original payment method within 5–7 working days. Your bank may take a few days more to show it.
Refunds go back the way they came. We cannot refund to a different card, account or UPI ID.
6. If something has gone wrong close to your wedding
Tell us and say when the wedding is. Anything inside seven days goes to the front of the queue, and we will fix the problem rather than argue about the policy.
7. If you disagree with a decision
Escalate to our grievance officer — see grievance redressal.
Please come to us before raising a chargeback with your bank. A chargeback freezes the account while it is investigated, which for a wedding on a deadline helps nobody, and most disputes are a misunderstanding we can clear up the same day. That is a request, not a condition. Nothing here stops you from using your bank, your card network, a consumer forum, or any other route the law gives you, whenever you want to.
8. Delivery
WedPage sells digital goods and services only. Nothing is physically shipped, and no delivery charge is ever collected. This section sets out when each purchase becomes usable.
Delivery times
| What you bought | Available | Delivered how |
|---|---|---|
| Template or plan | Immediately on payment confirmation, typically within 30 seconds | Unlocked in your dashboard |
| Add-on feature | Immediately | Unlocked in your dashboard |
| Extra seats | Immediately | Assignable from your workspace |
| Custom domain | Registration within 24 hours; live once DNS propagates, usually 1–24 hours | Attached to your invitation, confirmed by email |
| Your published invitation | The moment you publish it | A link you share yourself |
| Invitations sent to guests | Usually within seconds of dispatch | WhatsApp, email or SMS, subject to the carrier |
Confirmation
Every purchase produces a receipt by email to the address on the account, and an entry in your dashboard's billing history.
If it does not arrive
If a payment succeeds and the purchase has not unlocked within 30 minutes, email support@wedpage.in with the payment reference. We will either deliver it or refund it in full — see section 4 above.
Service area
WedPage is available worldwide. Prices are charged in Indian Rupees.
9. If we ever sell something physical
Everything above is written for a digital product, because today that is all we sell. If we later offer printed cards or any other physical item, those will be covered by their own shipping, returns and replacement terms, published before the first order is taken. This policy will not be quietly stretched to cover them — a printed card you can hold is a different promise from a link, and it deserves its own page.